This Privacy Policy explains how personal information is collected, used, stored, shared and protected when you visit this website or purchase products from it. The website is owned and operated by:
In this Policy, “Company,” “we,” “our,” and “us” refer to INFINOVERA SOLUTIONS PRIVATE LIMITED. “Customer,” “you,” and “your” refer to any person who visits the website or purchases products from it. By using the website, you acknowledge that you have read and understood this Policy.
This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.
1. Information We Collect
We collect the following categories of information:
- Identity information — your name and, where you create an account, a username.
- Contact information — billing address, delivery address, email address and telephone or mobile number.
- Order information — the products you order, order value, order history, delivery preferences and communications with our support team.
- Transaction information — the payment method chosen, the payment status, and the reference or transaction number returned by the payment provider.
- Technical information — IP address, browser type and version, device type, operating system, time zone setting and referring pages.
- Usage information — pages viewed, products viewed, items added to the cart and time spent on the website.
- Communications — messages, reviews, photographs and other content you send us, including over WhatsApp, email or telephone.
We do not knowingly collect personal information from children under the age of 18 without the involvement of a parent or legal guardian.
2. Payment Information
We do not collect or store your complete card number, CVV, card PIN, UPI PIN, net-banking password or any other payment credential on our servers.
Online payments are processed by authorised third-party payment service providers on their own PCI-DSS compliant systems. Those credentials are entered directly with the payment provider and are never accessible to this website. We receive only the outcome of the transaction and a reference number so that we can match the payment to your order.
Where a refund is due on a Cash on Delivery order, we may ask for bank account details for the sole purpose of processing that refund.
3. How We Use Your Information
We use personal information to:
- Process, confirm, pack, dispatch and deliver your orders.
- Communicate order confirmations, dispatch details, tracking updates and delivery notifications.
- Handle returns, exchanges, cancellations and refunds.
- Respond to enquiries, requests and complaints made to our support team.
- Verify transactions and detect, prevent and investigate fraud, misuse or security incidents.
- Maintain accounts, invoices and records required under tax and company law.
- Improve our products, website, delivery operations and customer service.
- Send offers, new arrivals and promotional messages, where you have not opted out.
We process personal information to perform the contract we enter into with you, to comply with legal obligations, and for our legitimate business interests, in each case as permitted by applicable law.
4. Sharing of Information
We do not sell or rent personal information. We share it only as described below:
- Courier and logistics partners — your name, delivery address and phone number, so that your order can be delivered.
- Payment service providers — the information required to process a payment or refund.
- Service providers — hosting, communication and analytics providers who act on our instructions.
- Legal and regulatory authorities — where disclosure is required by law, a court order, or a lawful request from a government agency.
- Professional advisers, auditors and insurers, where reasonably necessary.
- A successor entity, in connection with a merger, acquisition or restructuring, subject to this Policy.
We require these recipients to keep personal information confidential and to use it only for the purpose for which it was shared.
5. Cookies and Local Storage
This website uses cookies and similar browser storage to keep the website working and to remember your choices.
- Essential storage — your shopping cart is saved in your browser's local storage so that it survives a page refresh. Without it, the cart and checkout cannot function.
- Preference storage — remembers choices such as filters and recently viewed products.
- Analytics — helps us understand how the website is used, in aggregate, so we can improve it.
You can delete or block cookies and clear local storage through your browser settings. If you do, the shopping cart and some other features of the website may stop working correctly.
6. Data Retention
We retain personal information only for as long as it is needed for the purpose it was collected, including to fulfil your order, to handle any return or warranty claim, and to resolve disputes.
Order, invoice and tax records are retained for the period required under applicable Indian tax, company and accounting law. Information that is no longer required is deleted or anonymised.
7. Data Security
We have put in place reasonable technical and organisational security practices to protect personal information from accidental loss and from unauthorised access, use, alteration or disclosure. The website is served over an encrypted HTTPS connection, and access to personal information is limited to those employees, agents and service providers who need it to do their work.
No method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and any transmission is at your own risk to that extent.
8. Your Rights
Subject to applicable law, you may ask us to:
- Access the personal information we hold about you.
- Correct information that is inaccurate, incomplete or out of date.
- Delete personal information that we no longer need to retain.
- Withdraw a consent you previously gave, without affecting processing already carried out.
- Stop sending you promotional messages.
To exercise any of these rights, contact us using the details in the Grievance and Contact Information section below. We may need to verify your identity before acting on a request. Certain information may have to be retained where the law requires it, for example invoices and tax records.
You may opt out of promotional communications at any time by replying STOP to a message, using the unsubscribe option in an email, or contacting our support team. Service messages relating to an order you have placed will still be sent.
9. Third-Party Links
The website may link to or integrate with third-party websites, payment providers, delivery partners and social-media platforms. Those services are governed by their own privacy policies. We do not control them and are not responsible for their independent content or privacy practices. We encourage you to read the privacy policy of any third-party service before providing information to it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, website features or legal obligations. The updated version will be posted on this page with a revised “Last updated” date, and will apply prospectively from that date. Please review this page periodically.
11. Grievance and Contact Information
For any question, request or complaint about this Privacy Policy or about how your personal information is handled, please contact our Grievance Officer:
We acknowledge complaints within 48 hours and work to resolve them within one month of receipt, in accordance with applicable Indian law.