These Terms and Conditions govern your access to and use of this website, including the purchase of clothing, fashion products, and related merchandise offered through it. The website is owned and operated by:
In these Terms, “Company,” “we,” “our,” and “us” refer to INFINOVERA SOLUTIONS PRIVATE LIMITED. “Customer,” “you,” and “your” refer to any person accessing the website or purchasing products from it.
1. Acceptance of These Terms
By visiting, registering on, or placing an order through this website, you agree to these Terms and Conditions and our applicable Privacy, Shipping, Cancellation, Return, Refund, and Exchange policies.
If you do not accept these Terms, you should not use the website or place an order.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to purchase products through the website.
A person under 18 may use the website only with the involvement and supervision of a parent or legal guardian. The parent or guardian will be responsible for the minor’s use of the website and any resulting transaction.
3. Customer Accounts and Information
Certain website features may require you to create an account. You agree to:
- Provide accurate, complete, and current information.
- Keep your login credentials secure and confidential.
- Promptly update any information that changes.
- Accept responsibility for activities carried out through your account.
Please notify us promptly if you believe your account has been accessed without authorization. We may suspend or restrict an account where fraud, misuse, or a security risk is reasonably suspected.
4. Permitted Use of the Website
You may use this website only for lawful, personal, and non-commercial purposes.
You must not:
- Use the website in violation of any applicable law or regulation.
- Submit false, fraudulent, defamatory, obscene, or misleading information.
- Attempt to gain unauthorized access to the website, another customer’s account, or related systems.
- Introduce viruses, malicious code, or other harmful technology.
- Interfere with the website’s security, operation, or performance.
- Scrape, copy, reproduce, resell, or commercially exploit website content without written authorization.
- Place orders for fraudulent purposes or unauthorized resale.
We may restrict or terminate access where these Terms are violated.
5. Product Information
We make reasonable efforts to present product descriptions, fabrics, measurements, sizes, care instructions, images, and other details accurately. However:
- Colours may appear different depending on lighting, photography, screen settings, and device type.
- Minor variations in colour, pattern placement, stitching, texture, or finish may occur, particularly in handcrafted, dyed, printed, or batch-produced garments.
- Size and fit may vary between styles. Customers should review the relevant size guide before ordering.
- Product packaging may differ from the images displayed.
- All products are subject to availability.
Minor variations that are normal for the relevant product may not constitute a defect, subject to applicable law.
6. Pricing and Taxes
Product prices are displayed in Indian Rupees (INR) unless stated otherwise.
Prices are inclusive of applicable taxes unless the website expressly indicates differently. Shipping, handling, Cash on Delivery, or other applicable charges will be shown before the order is confirmed.
We may change product prices, offers, and charges at any time. A price change will not normally affect an order already accepted by us, except where an obvious pricing or technical error has occurred.
Discounts, coupons, and promotional offers may be subject to separate conditions, including validity dates, minimum purchase requirements, product exclusions, and usage limits. Unless expressly permitted, multiple offers cannot be combined.
7. Orders and Acceptance
Submitting an order does not automatically mean that we have accepted it. An order is accepted when we confirm it or dispatch the products, as applicable.
We may reject or cancel an order for reasons including:
- Product unavailability.
- Incorrect pricing or product information.
- Payment failure or suspected fraud.
- An incomplete or undeliverable address.
- Quantity restrictions.
- Technical or operational errors.
- A violation of these Terms.
If payment has already been collected for an order that we cancel, the eligible amount will be refunded to the original payment method. The time taken for the amount to appear may depend on the bank or payment provider.
We may limit the quantity of a product that may be purchased by one customer, household, account, payment method, or delivery address.
8. Payments
Payments may be made using the options displayed during checkout. Online transactions are handled through authorized payment service providers.
You confirm that you are authorized to use the payment method selected for the order. We do not directly control banking networks or third-party payment systems and cannot guarantee that every transaction will be uninterrupted.
If money is debited but the order is not confirmed, the amount may be reversed or refunded in accordance with the payment provider’s process and applicable law.
Nothing in these Terms excludes liability that cannot legally be excluded, including liability resulting from our own fraud, wilful misconduct, or statutory obligations.
9. Shipping and Delivery
Delivery availability, estimated timelines, charges, tracking, and related requirements are governed by our Shipping Policy.
Any delivery date shown on the website is an estimate unless expressly stated otherwise. Delivery may be affected by courier operations, weather, public holidays, government restrictions, incorrect addresses, or other circumstances outside our reasonable control.
The customer is responsible for providing a complete and accurate delivery address and a reachable contact number. Additional delivery charges may apply if a shipment must be resent because of incorrect information, repeated failed delivery attempts, or an unjustified refusal to accept delivery.
10. Inspection on Delivery
Customers should inspect the package and product as soon as reasonably possible after delivery.
If an item is damaged, defective, missing, tampered with, or different from what was ordered, please contact our support team within the period specified in our Return, Refund and Exchange Policy. We may request photographs, an unpacking video where reasonably relevant, the invoice, product tags, or packaging to investigate the issue.
Such evidence requirements will be applied reasonably and will not limit rights available under applicable consumer law.
11. Returns, Exchanges and Refunds
All return, exchange, and refund requests are governed by our Return, Refund and Exchange Policy, which forms part of these Terms.
Certain products may be excluded from return or exchange for hygiene, customization, clearance, or promotional reasons, where permitted by law. Eligibility may depend on the product remaining unused, unwashed, unaltered, and in its original condition with its tags and packaging intact.
These restrictions do not remove any remedy available to a customer for defective, damaged, incorrectly supplied, or misrepresented products under applicable law.
12. Order Cancellation
A customer may request cancellation within 24 hours of placing an order, provided the order has not been dispatched.
Once an order has been shipped, it cannot ordinarily be cancelled. After delivery, an eligible request will be handled under our Return, Refund and Exchange Policy.
Approved cancellation refunds will generally be initiated to the original payment method within 7–10 business days. Additional processing time may be required by the customer’s bank or payment provider.
We may cancel an order in the circumstances described in Section 7 or where fulfilment becomes unlawful or reasonably impossible.
13. Clothing Care and Use
Customers should follow the washing, ironing, storage, and care instructions supplied with each garment.
We will not be responsible for damage caused by:
- Failure to follow the care instructions.
- Normal wear and tear.
- Improper washing, bleaching, ironing, storage, or alteration.
- Misuse, accidental damage, or use for an unintended purpose.
This section does not affect legal rights relating to products that were defective when supplied.
14. Intellectual Property
The website and its content—including its text, photographs, product images, logos, graphics, layout, design, videos, software, and branding—are owned by or licensed to INFINOVERA SOLUTIONS PRIVATE LIMITED and are protected by applicable intellectual-property laws.
You may view and use the website for personal shopping purposes. No content may be copied, modified, published, distributed, displayed, reproduced, licensed, or commercially used without prior written permission from the relevant rights holder.
Third-party trademarks appearing on the website remain the property of their respective owners.
15. Reviews and Customer Content
If you submit a review, image, comment, suggestion, or other content, you confirm that:
- You have the right to submit it.
- It is accurate and relates to your genuine experience.
- It does not violate another person’s privacy or intellectual-property rights.
- It is not unlawful, abusive, defamatory, obscene, fraudulent, or misleading.
You grant us a non-exclusive, royalty-free licence to use, reproduce, display, and adapt submitted content for operating and promoting our business, subject to applicable privacy law.
We may moderate or remove content that violates these Terms, but we are not required to publish every submission.
16. Third-Party Services and Links
The website may contain links to or integrations with third-party websites, payment providers, delivery partners, social-media platforms, or other services.
Those services are governed by their own terms and privacy practices. We do not control third-party websites and are not responsible for their independent content, availability, security, or conduct, except to the extent responsibility cannot be excluded under applicable law.
17. Privacy
Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy and applicable Indian law.
By using the website, you acknowledge that you have reviewed the Privacy Policy. Marketing communications will be sent in accordance with your preferences and applicable requirements.
18. Disclaimer and Limitation of Liability
We take reasonable steps to maintain the website and provide accurate information. However, the website may occasionally be unavailable or contain technical, typographical, or other errors.
To the maximum extent permitted by law, we will not be responsible for indirect, incidental, special, or consequential loss arising from:
- Temporary website interruptions.
- Customer misuse of a product.
- Failure to follow product care instructions.
- Events outside our reasonable control.
- Third-party services not under our control.
Our liability will not be excluded or limited where doing so would be unlawful. Nothing in these Terms restricts rights or remedies available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable law.
19. Indemnity
To the extent permitted by law, you agree to compensate the Company for direct losses, liabilities, or reasonable expenses arising from your unlawful use of the website, your fraudulent conduct, or your material violation of these Terms.
This provision will not apply where the loss results from our own breach, negligence, fraud, or failure to comply with applicable law.
20. Force Majeure
We will not be responsible for a delay or failure caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, epidemic, pandemic, strikes, transport disruption, telecommunications failure, cyber incidents, government action, civil disturbance, or interruption of essential services.
We will make reasonable efforts to resume the affected service or fulfilment as soon as practicable.
21. Changes to These Terms
We may revise these Terms periodically to reflect changes in our operations, website features, policies, or legal obligations.
The updated version will be posted on the website with a revised “Last updated” date. Changes will apply prospectively from the stated effective date and will not unfairly alter rights relating to previously accepted orders.
22. Severability and Waiver
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
A failure or delay in enforcing any provision will not amount to a waiver of that provision or any other right.
23. Governing Law and Dispute Resolution
These Terms are governed by the laws of India.
The parties should first attempt to resolve any concern by contacting customer support. Subject to the customer’s rights under applicable consumer-protection law, disputes will be subject to the jurisdiction of the competent courts in Jind, Haryana.
Nothing in this section prevents a consumer from approaching a competent consumer commission, regulator, or other forum available under applicable law.
24. Grievance and Contact Information
For questions, complaints, order concerns, or notices relating to these Terms, please contact: