This Shipping and Delivery Policy explains how orders placed on this website are processed, dispatched and delivered by INFINOVERA SOLUTIONS PRIVATE LIMITED. We currently ship to destinations within India only.
Order Processing Time
All orders are processed and dispatched within 1 to 2 business days of order confirmation. Orders are not processed, shipped or delivered on Sundays or public holidays.
Orders placed after 4:00 PM IST, or on a Sunday or public holiday, are taken up on the next business day.
Delivery Timelines
Delivery timelines are counted in business days from the date the order is dispatched, and they are additional to the 1 to 2 business day processing time described above.
- Minimum delivery time: 3 business days.
- Maximum delivery time: 10 business days.
- Metro cities and major urban PIN codes: typically 3 to 5 business days.
- Other cities, towns and non-metro locations: typically 5 to 7 business days.
- Remote, rural and hard-to-reach PIN codes, including the North-East, Jammu & Kashmir, Ladakh, Andaman & Nicobar Islands and Lakshadweep: up to 10 business days.
In short, an order is delivered a minimum of 3 business days and a maximum of 10 business days after dispatch. Including order processing, the total time from placing an order to delivery is a minimum of 4 business days and a maximum of 12 business days.
These timelines are estimates. Delivery may take longer because of courier operations, weather, public holidays, government restrictions, an incorrect or incomplete address, repeated failed delivery attempts, or other circumstances outside our reasonable control. Where a delay is expected to exceed the maximum timeline stated above, our support team will contact you.
Shipping Charges
- Free standard shipping on all orders of ₹1,999 and above.
- A flat shipping charge of ₹99 applies to orders below ₹1,999.
- All shipping charges are shown at checkout before the order is confirmed.
Cash on Delivery
Cash on Delivery (COD) is available across most serviceable PIN codes in India. No additional convenience fee is charged on COD orders. COD availability is confirmed at checkout for the delivery address entered.
Order Tracking
Once an order is dispatched, we share the courier name and tracking number on the phone number or email address provided with the order. Tracking information may take up to 24 hours to become active on the courier's website after dispatch.
Delivery Address and Failed Deliveries
The customer is responsible for providing a complete, accurate delivery address and a reachable contact number. Couriers ordinarily attempt delivery up to three times.
Additional delivery charges may apply where a shipment must be resent because of incorrect address information, repeated failed delivery attempts, or an unjustified refusal to accept delivery.
Damaged, Missing or Incorrect Shipments
Please inspect the package and product as soon as reasonably possible after delivery. If an item arrives damaged, defective, tampered with, missing, or different from what was ordered, contact our support team within 7 days of delivery.
Returns, exchanges, refunds and order cancellations are governed in full by our Return, Refund, Exchange and Cancellation Policy. In summary, an eligible return or exchange must be requested within 7 days of delivery, the product must be unused, unwashed, unaltered and returned with its original tags and packaging, and approved refunds are processed within 7 to 10 business days.
Contact Our Support Team
For any question about a shipment, tracking or delivery timeline, please contact us with your order number: