At INFINOVERA SOLUTIONS PRIVATE LIMITED, we want customers to have a positive shopping experience. If an order arrives damaged, contains the wrong item, or otherwise qualifies under the conditions below, our support team will help resolve the issue.
Return Conditions
A return request may be accepted when:
- The delivered product is damaged, defective, or different from the item ordered.
- The request is submitted within 7 days of delivery.
- The product has not been used, washed, altered, or damaged after delivery.
- All original tags, labels, accessories, and packaging are included.
For hygiene or promotional reasons, certain product categories—including intimate apparel, accessories, personalized products, and discounted merchandise—may be excluded from returns.
How to Request a Return
To submit a return request, contact our customer support team and provide:
- Your order number
- The item you wish to return
- A short explanation of the issue
We may also request photographs or other information to assess the request. If the return is accepted, our team will provide the applicable pickup or shipping instructions.
All returned products are inspected after receipt. We will inform you whether the return has been approved once the inspection is complete.
Refund Processing
For approved returns:
- The eligible refund will be issued to the payment method originally used for the purchase.
- Refunds are generally processed within 7–10 business days, although the time required for the amount to appear may depend on the bank or payment provider.
- Customers who paid by Cash on Delivery (COD) may need to provide valid bank account details to receive the refund.
- When only part of an order is returned, the refund will be limited to the eligible value of the returned product or products.
- Original delivery or shipping fees are not refundable unless the return results from a damaged, defective, or incorrect item supplied by us.
Exchanges
An eligible item may be exchanged for the same product in another available size or colour.
Exchange requests must be submitted within 7 days of delivery. All exchanges depend on stock availability and compliance with the product-condition requirements stated in this policy.
Please contact our support team before sending any product back for an exchange.
Products Excluded from Returns
Unless required otherwise by applicable law, the following products cannot ordinarily be returned, exchanged, or refunded:
- Innerwear, lingerie, intimate apparel, and similar hygiene-sensitive products
- Sale, clearance, promotional, or discounted merchandise
- Customized, made-to-order, or personalized products
- Products that have been used, washed, altered, or returned without their original tags or packaging
Order Cancellations
An order may be cancelled within 24 hours of being placed, provided it has not already been dispatched.
Orders that have entered the shipping process cannot be cancelled. After delivery, any eligible request will be handled according to the return and refund terms described above.
INFINOVERA SOLUTIONS PRIVATE LIMITED reserves the right to evaluate each request based on the condition of the product, the information supplied by the customer, and the terms of this policy, subject to applicable consumer-protection laws.